Freshdesk MCP Server: AI Chat & Ticket Triumphs

Freshdesk MCP Server

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.

Features

• Freshdesk Integration : Seamless interaction with Freshdesk API endpoints
• AI Model Support : Enables AI models to perform support operations through Freshdesk
• Automated Ticket Management : Handle ticket creation, updates, and responses

Components

Tools

The server offers several tools for Freshdesk operations:

• create_ticket: Create new support tickets

  • Inputs :
    • subject (string, required): Ticket subject
    • description (string, required): Ticket description
    • source (number, required): Ticket source code
    • priority (number, required): Ticket priority level
    • status (number, required): Ticket status code
    • email (string, optional): Email of the requester
    • requester_id (number, optional): ID of the requester
    • custom_fields (object, optional): Custom fields to set on the ticket

• update_ticket: Update existing tickets

  • Inputs :
    • ticket_id (number, required): ID of the ticket to update
    • updates (object, required): Fields to update

• delete_ticket: Delete a ticket

  • Inputs :
    • ticket_id (number, required): ID of the ticket to delete

• search_tickets: Search for tickets based on criteria

  • Inputs :
    • query (string, required): Search query string

• get_ticket_fields: Get all ticket fields

  • Inputs :
    • None

• get_tickets: Get all tickets

  • Inputs :
    • page (number, optional): Page number to fetch
    • per_page (number, optional): Number of tickets per page

• get_ticket: Get a single ticket

  • Inputs :
    • ticket_id (number, required): ID of the ticket to get

Getting Started

Prerequisites

• A Freshdesk account (sign up at freshdesk.com)
• Freshdesk API key
• uvx installed (pip install uvx or brew install uvx)

Configuration

1. Generate your Freshdesk API key from the Freshdesk admin panel
2. Set up your domain and authentication details

Usage with Claude Desktop

1. Install Claude Desktop if you haven't already
2. Add the following configuration to your claude_desktop_config.json:

"mcpServers": {
  "freshdesk-mcp": {
    "command": "uvx",
    "args": [
        "freshdesk-mcp"
    ],
    "env": {
      "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>",
      "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>"
    }
  }
}

Important Notes :

• Replace YOUR_FRESHDESK_API_KEY with your actual Freshdesk API key
• Replace YOUR_FRESHDESK_DOMAIN with your Freshdesk domain (e.g., yourcompany.freshdesk.com)

Example Operations

Once configured, you can ask Claude to perform operations like:

• "Create a new ticket with subject 'Payment Issue for customer A101' and description as 'Reaching out for a payment issue in the last month for customer A101', where customer email is [email protected] and set priority to high"
• "Update the status of ticket #12345 to 'Resolved'"
• "List all high-priority tickets assigned to the agent John Doe"
• "List previous tickets of customer A101 in last 30 days"

Testing

For testing purposes, you can start the server manually:

uvx freshdesk-mcp --env FRESHDESK_API_KEY=<your_api_key> --env FRESHDESK_DOMAIN=<your_domain>

Troubleshooting

• Verify your Freshdesk API key and domain are correct
• Ensure proper network connectivity to Freshdesk servers
• Check API rate limits and quotas
• Verify the uvx command is available in your PATH

License

This MCP server is licensed under the MIT License. See the LICENSE file in the project repository for full details.